Beware these Scammers!

I have not posted for a while but this really got to me.
 
I have a customer, not that elderly, but they were caught out by this guy phoning them and saying that their computer had problems. The man convinced them that he needed to get remote access to their machine and that it would cost them £149 to fix the problems.

He said he was from Leicester, yet he wanted paying by Western Union because his main office was in the US. Right here I would be screaming "Warning Will Robinson, Danger!, Danger!" because a reputable firm would at least take credit cards. The man got my customer to set up a Western Union account and send the money to Equador.

The man then spent the day "fixing" the problem. I was called the next day because the same man rang back asking for passport numbers and driving license numbers. Only then did they get suspicious.

I looked at their machine and found that the man had just installed a load of software that did nothing or was genuine anti-spyware, which was free or low cost, certainly not enough to justify £149. At least the machine was not messed up.

The shock came when I checked their emails and found that the scamers had taken out TWO payments. They clearly had control of the Western Union account and were out to milk it. They were going for a third payment and were stopped by Western Union's identity check, and that's why they needed the passport number and driving license. My worry is that they may have the customers credit card details aswell.

I believe I have had a call from the same people today. The phone number is 02032869239 . Looking then up on the internet, they say they are from Leicester yet the number is London. This is the same line they gave my customer. I felt like letting rip, but just informed them that I knew they were scamers and politely said goodbye.

These people are despicable. Why is no one in authority doing something about this scum?